https://youtubetranscript.com/?v=pCHy3KKnoIk
Twitter, here’s a good example of unintended consequences. It’s like, what don’t we know? We don’t know what regulates human communication. We know that if you restrict the bandwidth, people don’t understand each other as well, but we don’t know how communication functions. It’s too complicated. Okay, so we absolutely don’t know what happens to communication at a large scale when you restrict people to 140 or 280 characters and then put them in a network with millions of other people. We have no idea. And it could be that you tremendously bias the discourse towards impulsive anger. It looks like that if you look at Twitter, I mean, and because it’s 140 or 280 characters, you can whip something off very quickly. And so it’s almost as if the technology is implicitly commanding you to be impulsively aggressive. And then we don’t know what it means when only those people who are motivated to be impulsively aggressive that day are those that are communicating. And then when you only see those communications, even though 10,000 people might read your tweet, only 100 who are irritated for some reason respond. We don’t know any of that. And we completely underestimate the power of the technology because it looks harmless. It just sits there on your phone and doesn’t do anything.